Terms and Conditions

Effective Date: 01 February 2026

Welcome to AP SolarX (Pty) Ltd. These Terms and Conditions govern your purchase and use of products and services from AP SolarX. By placing an order or using our website you agree to be bound by these terms. If you do not agree, please do not use our services.

Ordering and Payment

Order Acceptance

Order Confirmation: Orders are accepted when we send an order confirmation email. This confirmation does not guarantee acceptance if there is an error in pricing or stock availability.
Right to Refuse: We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraud.

Payment Terms

Accepted Methods: We accept payment by the methods displayed at checkout.
Payment Timing: Payment is due at the time of order unless otherwise agreed in writing.
Taxes and Duties: Prices shown exclude applicable taxes, duties, or import fees unless stated. Customers are responsible for any local taxes or import duties.

Pricing and Product Information

Price Changes: We may update prices at any time but changes will not affect orders already confirmed.
Product Descriptions: We make reasonable efforts to ensure product descriptions, specifications, weights, and dimensions are accurate. Minor variations may occur due to manufacturing tolerances.
Images and Illustrations: Product images are for illustrative purposes and may not exactly match the delivered product.

Delivery and Risk

Shipping and Delivery

Delivery Estimates: Delivery times are estimates only and not guaranteed. Delays may occur due to customs, carrier issues, or force majeure.
Shipping Costs: Shipping costs are charged as shown at checkout unless otherwise agreed.

Risk and Title

Risk Transfer: Risk of loss or damage passes to you when the carrier collects the goods from our warehouse or when the goods are delivered to the address you provided, whichever occurs first.
Title Transfer: Title to the goods passes to you once we have received full payment.

Returns, Refunds and Warranty

Returns Policy: Our Returns and Refunds Policy explains eligibility, timeframes, and the return process. Please refer to that policy for full details.
Warranty: Products carry the manufacturer’s warranty as stated in the product documentation. Warranty claims require proof of purchase and are subject to inspection.
Exclusions: Warranty does not cover damage from misuse, improper installation, unauthorized modification, or normal wear and tear.

Limitation of Liability and Indemnity

Limitation of Liability: To the fullest extent permitted by law, AP SolarX’s liability for any claim arising from or related to these Terms is limited to the purchase price of the goods giving rise to the claim. We are not liable for indirect, incidental, special, or consequential losses.
No Guarantees: We do not guarantee uninterrupted access to the website or that products will meet every specific requirement beyond the stated specifications.
Indemnity: You agree to indemnify and hold AP SolarX harmless from any claims, losses, liabilities, damages, and expenses arising from your breach of these Terms or your misuse of our products.

Intellectual Property

Ownership: All content on our website including text, images, logos, and product descriptions is the property of AP SolarX or its licensors.
Limited License: You may view and print pages from the website for personal, non‑commercial use only. Any other use requires our prior written consent.

Privacy and Data

Privacy Practices: We collect and process personal data in accordance with our Privacy Policy. By using our services you consent to that collection and processing.
Marketing Communications: We will only send marketing communications if you have opted in. You may opt out at any time.

Termination and Changes

Termination: We may suspend or terminate access to our services if you breach these Terms or for operational reasons.
Changes to Terms: We may update these Terms from time to time. Material changes will be posted on our website with an updated effective date. Continued use after changes constitutes acceptance.

General Provisions

Force Majeure: We are not liable for failure or delay caused by events beyond our reasonable control including natural disasters, strikes, or government actions.
Severability: If any provision is found invalid, the remaining provisions remain in full force.
Entire Agreement: These Terms, together with our Privacy Policy and Returns Policy, form the entire agreement between you and AP SolarX regarding your purchase.

Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the Republic of South Africa.
Dispute Resolution: Parties will attempt to resolve disputes amicably. If unresolved, disputes will be subject to the exclusive jurisdiction of the South African courts.

FAQ — Terms and Ordering

Q: How do I place an order? A: Place orders through our website checkout. You will receive an order confirmation email once your order is accepted.

Q: What payment methods do you accept? A: We accept the payment methods displayed at checkout. Payment is due at the time of order unless otherwise agreed in writing.

Q: Can I cancel or change my order? A: Contact us immediately. We may be able to cancel or amend orders before dispatch, but we cannot guarantee changes once an order is confirmed and processed.

Q: Who pays for shipping on returns? A: Returns are at the customer’s expense unless the return is due to a defective or incorrect item supplied by AP SolarX. See our Returns and Refunds Policy for details.

Q: How long does a warranty claim take? A: Warranty claims require inspection and proof of purchase. Timelines vary by product and claim complexity; we will guide you through the process once you contact our support team.

Q: What happens if my product is damaged in transit? A: Report damage immediately to our support team with photos and order details. If damage occurred in transit, we will work with the carrier and arrange a replacement or refund as appropriate.

Q: Do you ship internationally? A: Shipping options and costs are shown at checkout. Customers are responsible for any local import duties or taxes unless otherwise stated.